Name: Net7

Link: www.netseven.it

Sector: Technology, Information & Communication

Location: Pisa, Italy

Description: We make digital products. We design them, we make different systems interact with each other, translate them into user-friendly interfaces and communicate them. Each of these activities is linked by a common thread: a method that unites and integrates creativity and technology in every project.

Context

Net7 develops digital solutions that foster knowledge sharing and intelligent interaction between people and organizations. Among its projects is PASCAL, a chatbot that supports university students in managing administrative procedures such as enrollment, residence permits, documentation, and deadlines. Chatbots are increasingly common tools for providing assistance and information. However, their growing and often indiscriminate use also brings new challenges: continuous and redundant interactions can lead to unnecessary energy consumption, while limited inclusivity can make them less effective for diverse user groups — particularly international or non-EU students.

Challenge

How can we upgrade PASCAL to make it more inclusive and more sustainable?
The goal is to design an evolution of the chatbot that:
● Enhances accessibility and comprehension for students from diverse linguistic and
cultural backgrounds.
● Reduces energy consumption by optimizing interaction design and limiting
redundant or irrelevant queries.
● Maintains or improves the quality, responsiveness, and usefulness of the service.

Optional/Possible Guidelines

● Integrate adaptive multilingual understanding and culturally aware response generation.
● Explore lightweight AI models or usage optimization to reduce energy consumption.
● Introduce “smart interaction filters” that detect repetitive or off-topic queries.
● Evaluate sustainability trade-offs between computational efficiency and user experience.
● Measure results using both inclusivity and energy performance indicators.

Main SDGs associated

SDG 9 – Industry, Innovation and Infrastructure
Because the challenge focuses on using AI to systematize industrial sustainability and circularity knowledge, fostering innovation and efficient processes.

SDG 10 – Reduced Inequalities
Because it aims to promote inclusive and cross-cultural collaboration among educators from different countries and systems.

SDG 12 – Responsible Consumption and Production
Reducing digital energy waste and promoting sustainable AI use

SDG 13 – Climate Action
Lowering environmental impact through energy-efficient technology